Mary Pascall Counselling

Online and telephone counselling to meet your needs

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I am a qualified and experienced psychotherapeutic counsellor and mentor in private practice, offering one-to-one online and telephone counselling for adults, and mentoring for counselling trainees. I am also a group facilitator offering a popular programme of online and in-person workshops focusing on the significance of race, culture and heritage in therapeutic and other professional helping settings.

Specialising in working with transcultural issues through a person-centred lens, my approach is relational, person-centred, growth mindset, racial justice allied and social justice allied.


Counselling sessions are offered online and by telephone. We will focus on your specific needs, whether you’re experiencing anxiety, depression, loneliness, low self-esteem, race or transcultural issues – such as racial and cultural identity, discrimination or racial trauma. You may be going through a significant life change, relating to study, work and career, relationships, parenting, disability, ill-health, retirement or loss. Or perhaps you are experiencing a block to creativity, productivity, or communication. 

My workshops are interactive and experiential, suitable for counselling practitioners, counselling service providers, counselling trainees and training institutions, other helping professionals, educational establishments and businesses. From introductory training to individual and group process, I aim to offer a safe, enabling space, where participants can explore the impact of race and culture on well-being within the context of their work, training or supervision.

Relevant professional qualifications include: Certificate of Achievement Mentoring for Mentors (2022); BACP accredited Postgraduate Diploma in Counselling (2019), The Norwich Centre, Norfolk – which has an ‘historical involvement in high quality professional person-centred training’; Master Class Graduate in Black Issues and the Challenge of Racism in Therapeutic and Training Contexts (2019), a course led by psychotherapist, trainer and author Dr Isha McKenzie-Mavinga.; Certificate in Counselling Skills (2017), The Norwich Centre, Norfolk; Introduction to Counselling Skills (2016), The Norwich Centre, Norfolk .

Other higher level qualifications include: Post-Graduate Diploma in Printing and Publishing (DPPS) London College of Printing (1987). Bachelor of Arts (Honours) in Combined Studies University of Leicester (1986).

Accessibility: Counselling services are offered online and  by telephone in accordance with UK guidelines. My practice is based in Norwich, Norfolk, UK.

Memberships and Registrations: I am a registered member of the British Association For Counselling and Psychotherapy (BACP) and the Black African and Asian Therapy Network (BAATN). I am ICO registered and fully insured with Enhanced DBS.

Other information: I have previously worked in education, including complex needs education, and the media, including the Black media.


Q Do you offer face-to-face counselling?

Currently the service offers online and telephone counselling to clients who are 18+.

Q Do you offer concessionary rates?

The concessionary rate is £40.00, offered to full-time students and counsellors in training.

Q Do you offer evening appointments?

Evening appointments are from 5 pm to 8 pm, Tuesday to Friday, subject to availability.

Q Can I book an early morning appointment?

Appointments before 9 am are Tuesday to Friday, subject to availability.

Q Can I book a weekend appointment?

Saturday appointments are subject to availability. No service is offered on Sundays.

Q How do I pay for counselling?

Payment is accepted by bank transfer, PayPal or cheque.

Q Do you offer a free consultation?

An initial telephone consultation of up to 20 minutes is offered free of charge, by arrangement.

Q How many sessions will I need?

Sessions are offered as required.

Q Do you offer counselling for children and families?

The service offers one-to-one counselling for clients 18 +.

Q Do you offer couples counselling?

The service does not currently offer couples counselling.

Q Do you offer clinical supervision for counsellors and counselling trainees?

The service does not currently offer clinical supervision. Mentoring is available for counselling trainees.

Q Do you offer CBT?

The counselling approach is person-centred, relational and transcultural.

Q What is the duration of sessions?

Counselling sessions are 50-minute.

Q What is the frequency of sessions?

Sessions are usually offered weekly or fortnightly.

Q Will I have to block book counselling sessions?

There is the option to block book sessions, if preferred.

Q What are the terms and conditions?

The service requires your agreement to the terms and conditions set out in the counselling agreement and privacy policy that will be shared with you during and after consultation. Your first appointment booking will be confirmed once you have agreed to the terms.

Q I have health insurance. Can I use this to book counselling sessions with your service.

This is not currently offered.